1. Put safety before documentation

If you fear immediate danger, a forced meeting or a credible threat, move to safety and contact emergency services in your country. A child should involve a trusted adult promptly. You do not need to continue a conversation in order to collect more evidence.

Avoid replying while distressed. Muting, restricting or turning off notifications can create distance without removing material you have already received.

2. Preserve useful context

An isolated screenshot may lose its meaning. Where possible, capture the account name, date, URL, surrounding conversation and platform. Keep screenshots readable and avoid cropping away context. Note facts separately: frequency, channels and any witnesses.

Store material in a protected folder. Do not repost harmful content to condemn it, as that may expand its reach and expose the targeted person again.

3. Choose the right reporting route

Use the option attached to the specific content where available, then choose the reason closest to the facts. For a pattern of messages, reporting the account may also be appropriate. Save any confirmation number or email.

Blocking generally limits interactions; reporting asks moderators to review the material. They serve different purposes, and exact effects vary by service.

4. Escalate without adding risk

If the first report fails, check the help centre for an appeal or specialist form. Depending on the situation, a school, employer, support organisation, legal representative or authority may be able to help. Share only necessary material through a verified route.

Evidence expectations depend on local law and context. This guide supports organisation and does not replace professional or legal advice.

5. Track the case and protect your wellbeing

Keep a short timeline with dates, actions, responses and the next step. This reduces the need to reread harmful messages. Ask a trusted person to help manage evidence or notifications if reviewing it is distressing.

Afterward, review message, comment and tagging controls. This is about reducing unwanted contact, never shifting responsibility onto the targeted person.

Your checklist

  • Immediate safety was considered before any other action.
  • Screenshots retain context, URL, account and date.
  • The content and, if needed, the account were reported.
  • Confirmations and responses are stored in a timeline.

Frequently asked questions

Should I reply before blocking?

No. You do not need to extend a harmful exchange. Preserve what already exists, then use protective tools.

Is a screenshot enough?

It can help, but also keep the URL, date, account and context. Ask the relevant organisation what format it requires for a formal process.

Should I publish the evidence to warn others?

Avoid reposting personal data or harmful material. It can amplify exposure. Prefer a reporting route or an appropriate support contact.

Sources & method

This guide turns institutional recommendations into practical steps. Features and remedies vary by country, account and service version.

Editorial responsibility: Alexis R., World Web Certified. Suggest a correction.